FAQ
This is where you will find the answers to frequently asked questions.
If you don't see an answer to a question you have, you can submit to us!
General Questions & Answers:
1. We are considering to buy Diamond Tools from your company, how can I know the quality?
Try to buy a small quantity and do the test, you will know clearly.
Now lots of people in the world like to use Chinese products though the quality is not the best while the price is very competitive. Stamax is one professional manufacturer in stone cutting field since 2002. Stamax would like to inform in your country who is using Stamax's products and what the using result is! If not available we suggest a small trial order for testing is necessary.
2. I don't see any prices on your web site. Why?
A lot of products with different specification & different requirements concerned, no necessary and not possible to put full products price list on the website.We always send the price according to our customers' detailed enquiry!
3. Do you offer FREE Samples if I want to buy your products?
Stamax never offer free samples, this is high value products so very very less diamond tools company would like to offer free samples, if you want to try the products please buy. According to Stamax's experiences Stamax think when people get the samples by paying they will cherish what they get. Although the f quantity & amount of sample is small its cost is higher than normal production.
4. Do you have office or representative or agent in our country?
Stamax welcome you to be agent of our company to do more for this field.
5. What is the minimum quantity we should buy?
Any amount order is available.
For sample purpose Stamax don't mind how much you buy.
For regular order ,we suggest weight reach 45kgs for airshipment(requested by AirLine Companies, otherwise the Airfreight below 45kgs is very high).
6. What is your mode of payment?
Air Cargo the payment should be T/T(Telegraphic Bank Transfer) of total amount before shipment,
Sea Cargo other terms such as T/T,D/P,LC,EXW and so on is available.
7. We send you the payment, what we should do if you don't send us our order?
This is impossible to happen!
If you send us the payment, please inform us or send us the copy of Bank Transfer so that we can make the production and arrange the shipment.
8. If we make the payment, how long you will make the shipment?
It depends on the quantity of order.
Usually within one week on receipt of payment.
Special specification products by negotiation.
Stamax will inform the approximate shipping date before you place order.
9. What is the delivery way you send our goods?
Urgent order with Less weight or samples Stamax recommend courier service.
Normal (regular) order which weight over 45kgs Stamax recommend Air Cargo.
Big diameter saw blades or heavy weight Stamax recommend Sea Cargo.
Stamax will give the advice according to the actual order requirements.
10. How can I know how much I should pay the delivery charge?
Calculate the total weight and CBM of your order.
Choose a shipping method.
Check the current freight Rate and calculate shipping charges.
Check the other charges and add together.
11. What we should do if your products can not run well?
Give us detailed report.
Analyze the reason.
Try to find a way to solve the problem.
If it's Stamax's problem and not possible to solve then Stamax give replacement.
